Shipping policy
Free shipping on every order.
Processing time
Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email when your order is placed and a second email with tracking when it ships.
Delivery time
Most orders arrive within 7 to 15 business days after they ship. Delivery times are estimates and can be longer during peak seasons such as late November and December, or because of carrier delays.
Where we ship
We currently ship to addresses in the United States, including PO boxes.
Multiple packages
Items may ship from different warehouses. If your order arrives in more than one package, each package will have its own tracking number.
Lost or late packages
If your tracking has not updated for 7 days, or your order has not arrived within 20 business days of shipping, contact us and we will send a replacement or issue a full refund.
Incorrect address
Please check your shipping address at checkout. If you notice a mistake, contact us within 12 hours and we will correct it before the order ships.
Questions
Contact us through our contact page or at aldernhome@gmail.com.